Customer Codes
Late Payment Code of Practice
We require electricity suppliers to publish a Late Payment Code of Practice to ensure that customers who have difficulty in paying their bills understand the procedures to be followed, are given reasonable time to pay outstanding amounts, in accordance with their ability to pay, and are not disconnected without receiving the required reminders and notices.
Customers with Special Needs Code of Practice
We require electricity companies to provide additional services specifically tailored to meet the needs of the sick, limited income and the elderly customers. This includes the requirement of keeping a register of all those customers.
Efficient use of Electricity code of Practice
We require electricity suppliers to publish an Efficient use of Electricity Code of Practice to advise customers on how to reduce their bills or cool their homes more effectively by using electricity more efficiently. The Codes include a number of simple tips such as advice on the setting of a comfortable level for air conditioning systems, the use of efficient lighting systems and so on.
